CX And The Metaverse: The Changing Face Of Customer Service In A Virtual World

Isometric customer experience (CX) in virtual reality, augmented reality concept. Men and woman wearing virtual reality glasses.

CX and the Metaverse: The Changing Face of Customer Service in a Virtual World

Customer experience is a crucial factor that determines a brand’s success. As we begin to shift to the metaverse, more companies are working on bringing a new dimension to CX.