Tuesday, May 21, 2019
ApplicationBusinessGuest PostVirtual Reality

Social VR Brings Life to CRM in Enterprise

Next generation of CRM leverages virtual reality to make customer relationships more ‘human’ through interactive avatars immersed in branded 3D environments.

Guest Post

 

Every global company faces high costs, inefficiencies and complexity when dealing with demand and lead generation. Businesses are constantly struggling to find the right tools to help them digitalize all processes in an efficient and truly effective way.

Social VR Is To Revolutionize Demand Generation

According to the Oracle report “Can Virtual Experience Replace Reality?”, almost 80% of senior marketing and sales professionals interviewed in 2016 were already providing or were expecting to provide virtual reality experiences to customers within 4 years.

It has been over two years since that report. What is the situation now? Is VR effectively being used for demand and lead generation?

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2018 confirmed the trend outlined by Oracle. Enterprise VR has helped businesses go beyond the limits of current bi-dimensional web communication and build, especially through social virtual reality, direct and personal relationships with customers, partners, and employees, for truly effective and efficient demand generation.

Social VR brings real life into a company digital transformation process by enhancing business relationships, reducing costs and increasing efficiency, thus becoming an integral part of CRM.

Use Case: Enterprise Events in VR

The typical use case for Social VR for the enterprise is to create events in virtual reality, both in the form of separate events and event series, as the next generation of webinars. Social VR takes webinars to the next level, providing a new generation of avatar-based experiences, by allowing webinars to be presented in virtual reality environments and people, as avatars, to see each other and interact as if they were attending the event in person.

During a VR event, in addition to attending live keynotes, asking questions of the speakers and viewing slides, people can engage directly with company reps, speak or chat with them, collaborate around content, and interact with digital assets.

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Beyond the webinar experience, is the concrete experience of walking around in an environment and exploring booths with products, materials, demos, links, and 3D renderings showcased in an engaging way that takes the visitor through a meaningful journey and learning path.

Unparalleled Engagement

These experiences provide for extraordinarily high engagement metrics. The level of engagement in VR environments is significantly higher than on any other tool, both in terms of average session time, since people spend more time at an event that can be navigated via avatars who move around in the branded environment, as if they were physically present at an event, as well as in terms of interactions. People engage more naturally with other people they see around them, as well as with the 3D content and objects that are placed in the environment, which can range from standard marketing collaterals displayed immersively and in 3D to product showcases, and live interactive demos.

Enterprise VR represents a new and, up to now, untapped land of opportunities for CRM companies. By adding a highly innovative demand generation tool into their customer relationship management software product suites, CRM companies can generate additional revenue and increase their clients’ success in managing their own customer base.


Martina Ori Hyperfair

About the Author

Martina Ori, PhD, is Vice President Business Development & Corporate Strategy at Hyperfair, Inc., a San Francisco-based SaaS company that created the world’s leading platform for enterprise events in virtual reality. Martina leads the strategic and operational vision of Hyperfair’s business development and marketing efforts. Passionate about virtual reality, immersive technologies and innovation, frequently featured as guest blogger and speaker about VR at events such as Augmented World Expo and Mobile World Congress.